Call Us Now! +6 088 486 531
For product enquiry or problem? Email us at info@smhealthcare.com.my

FREQUENTLY ASKED QUESTIONS

  1. WHAT ARE THE PAYMENT METHODS AVAILABLE?
    At the moment, we only accept Credit/Debit cards and Paypal payments.

  2. CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
    Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

    Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

    By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

    For more details, click here to see how Paypal works for you.

  3. WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)
    We take such matters very seriously and will look into individual cases thoroughly. Any products that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected products and your D.O (Delivery Order) to us at info@smhealthcare.com.my (if applicable).

    We regret to inform you that no refunds will be given for orders that fall under the below categories.

    1. In the event of damaged products received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any products that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@smhealthcare.com.my

    2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

  4. WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG PRODUCT/MISSING PRODUCTS?
    We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at info@smhealthcare.com.my (if applicable).

    We regret to inform you that no refunds will be given for orders that fall under the below categories.

    1. In the event that the product you've received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

    2. In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.

    3. In the event that you've received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we'll re-send the correct product to you at no cost, subject to availability.

    4. In the event you've received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to info@smhealthcare.com.my and after which, kindly give us a call at (+6) 088 486 531 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.